Shipping and Returns

MHJ Custom Gifts!

All of our Items are solely Handcrafted by our very own Marie McMillan of Auburn N.Y.  MHJ Custom Gifts has a wide selection of Unique Necklaces, Bracelets, Earrings and Custom Designed Items for that special person, and or occasion may it be your grandmother, mother, sister, Aunt, Grandfather, Father, Brother, Uncle or friend. Mothers Day, Fathers Day Grandparents Day, weddings, Anniversaries the list goes on and on!

Our Stunning products are Handmade in the USA and shipped from the USA! Delivery times may vary but typically all Handmade Items sold within our shop are Delivered Between 1-7 Business Days. Free Local Delivery is now Available for the 13021 Auburn, NY Area! just click the Free Local Delivery Option at Checkout!

Refund Policy 

For refunds and or Exchanges Please Contact Marie McMillan Directly By Email- or by phone 315-604-0567

Refunds are Granted with in 10 days of delivery date type of refund granted will be your money back.


Here is some tid bit of information of the things that we typically take in account for refund eligibility!
To be eligible for any kind of return and or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items

To complete your return, we require a receipt or proof of purchase also we require the item to be shipped back to us in its original packaging 

134 Osborne St. Auburn NY 13021

There are certain situations where only partial refunds are granted (if applicable) 
Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 134 Osborne St Auburn New York US 13021.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver. 

To return your product, you should mail your product to: 134 Osborne St Auburn New York US 13021

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Unfortunately at this time we only ship our items within the USA. For refunds or exchanges please contact Marie McMillan directly by email- or by phone - 315-604-0567